Sales are restricted to Australian dollars to Australian residents only


Privacy policy

Personal information:

It is our usual practice to collect personal information directly from you.

Sometimes we collect personal information from a third party if you have consented or would reasonably expect us to collect the information in this way, for example from publicly available sources such as websites or telephone directories.

We do not collect personal information about you if you only browse this website. This website only uses session cookies during a search query of the website or when you access the Privacy Events RSS feed and web-based calendar. When you close your browser the session cookie is destroyed and no personal information is kept which might identify you to us in the future.


We only use your personal information for the purposes for which you give it to us and for related, internal management purposes.

We do not give information about you to other government agencies, organisations or anyone else unless one of the following applies:

  • you have consented
  • you'd expect us to or we have told you we will
  • it is required or authorised by law
  • it will prevent or lessen a serious and imminent threat to somebody's life or health or
  • the disclosure is reasonably necessary for law enforcement or for the protection of public revenue.

We analyse non-identifiable website traffic data to improve our services.

Your choices:

You may access personal information that we hold about you or you can ask us to correct personal information we hold about you.

If you are on one or more of our email lists you may opt out of further contact from us by clicking the unsubscribe option in all emails sent to our media and network email lists.




  1. The only conditions and warranties that are binding on the Company in respect of the state, quality or condition of the goods supplied by it to the Purchaser or in respect of any service provided to the Purchaser are those imposed and required to be binding by law (including the Trade Practices Act 1974). With respect to the supply of goods, to the extent permitted by law, the liability of the Company arising from the breach of such conditions or warranties is, at the Company’s option, limited to the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods or the payment of the cost of having the goods repaired. With respect to the supply of services, to the extent permitted by law, the liability of the Company arising from the breach of such conditions or warranties is, at the Company’s option, limited to the supply of the services again or the payment of the cost of having the services supplied again. All other conditions and warranties, in respect of the state, quality or condition of the said goods or the supply of services which may apart from this clause be binding on the Company are expressly excluded.
  2. Except to the extent provided above the Company will not be liable (including liability in negligence) to any person for any loss or damage, consequential or otherwise, suffered or incurred by that person in relation to the goods, or any services supplied by the Company including without limitation any failure, breakdown, defect or deficiency in the goods even if the Company has been advised of the possibility of such loss or damage. If, despite the above limitations, the Company is found liable for any loss or damage arising out of or in relation to any goods or services supplied by the Company then to the maximum extent permitted by law the liability of the Company will in no event exceed the amount paid to the Company for those goods or services.


Refunds and Exchange Policy


If we do not have stock of an item ordered or our expected delivery date deemed unacceptable by the consumer, we will give a full refund of any payment made and cancel the order. This is provided goods have not been shipped or ordered as an agreed special order with the consumer. Where our company has agreed to deliver goods to the Purchaser’s place of business and those goods are lost or damaged as a result of an act, neglect or default of the Company, the Company’s liability to the Purchaser is limited to either the replacement or repair of any goods lost or damaged. Any claims against the Company for such loss or damage must be made within three (3) days of the date of delivery. The Purchaser indemnifies the Company against all loss and expenses incurred by the Company, including any additional transport and storage charges, as a result of the Purchaser failing to take delivery of goods as agreed with the Company.

A 20% restocking fee and or a restocking fee equalling incurred costs, whichever is greater will apply for unopened items returned due to user error in the ordering process.



Timeframes for individual pieces of equipment will vary from being in stock to special orders from international suppliers with goods built to order. Delivery times will be shown for each product and you will be given ETA's for all equipment on back order.


 Cardholder Security


The Leading Dental eStore uses a 128-bit SSL certificate to encrypt all communication between the customer and the eCommerce site. No customer card information is stored in the site database.